FAQs

General Questions

Why is the discomfort ZONE™ logo located on the back of many of your products?

The "discomfort ZONE" is all about leaving one's comfort zone in order to GAIN SUCCESS. This is a trait associated with LEADERS. Those who resonate with our brand strive to be at the front of the pack, where they LEAD AND INSPIRE OTHERS. Therefore, our logos and prints can be seen on the backs of those who #liveDISCOMFORTABLY.

 

Why is the text written in the unique way it is (lowercase-UPPERCASE)?

It's goes against the grain and it shows the direction that the lives of those who know that "comfort is OVERRATED" are going in: from wherever you are right now to GREAT SUCCESS (upWARDS).

 

Shipping

What Shipping Methods Are Available?

We primarily ship from our London, England Headquarters using Royal Mail. As well as our London headquarters we work with on-demand fulfilment companies worldwide. That's why our customers receive a reliable delivery service from our fulfilment centres around the world. If you have any special requirements when it comes to shipping, leave us a note or send us an email at sales@choosediscomfortzone.com, we’re happy to help.

I received part of my order. Where's the rest of it?

Rest assured that your complete order is on it's way. However, items are sometimes shipped separately when your order is being sent to you from multiple facilities. Our customers receive a reliable delivery service from fulfilment centres around the world. If you need more details on the current status of your order please don't hesitate to contact us.
 

Do You Ship Internationally?

Yes, we do. Our international shipping is reliable. If you have any trouble selecting your destination please don’t hesitate to get in touch.
 

How Long Will It Take To Get My Package?

We usually dispatch your entire order within 1-3 business days. Please refer to our Delivery/Shipping Policy for more detailed estimated delivery times.
 

Payment

What Payment Methods Are Accepted?

At present we are accepting both credit and debits cards and PayPal as methods of payment. If you don’t have a PayPal account don’t worry, you can pay using your card.
 

Is Buying Online Safe?

Incredibly safe. All transactions are protected by PayPal or a secure card payment system. If you have any concerns send an email to info@choosediscomfortzone.com.
 

Orders & Returns

How do I place an Order?

Placing an order on our website is quick and easy. Simply add your chosen products to cart and proceed to the streamlined checkout process. In the rare event you’re faced with an error message of any kind, send us a quick email (sales@choosediscomfortzone.com) and we’ll get it resolved for you as quickly as possible.
 

How Can I Cancel Or Change My Order?

Get in touch. If you send us an email within at least 24hrs of placing the order we’ll attempt to make any changes in regards to size, colour or cancellation where possible. Need help with your size? Refer to the product description or email us at info@choosediscomfortzone.com.
 

Do I need an account to make an order?

Creating an account to make an order is optional. However, it is useful to have one to view previous orders and edit your information.
 

How Do I Track My Order?

You can access your tracking number once your discomfort ZONE order has been dispatched. For any further queries please send an email to sales@choosediscomfortzone.com and we’ll be happy to provide you with information about your order.
 

How Can I Return a Product?

We do not currently accept returns. We only accept returns for damaged or incorrect products. Please refer to Refund Policy for more details.

Contact Information

What are your email addresses?

Email (for general enquiries): info@choosediscomfortzone.com
Email (for sales enquiries): sales@choosediscomfortzone.com